Refund Policy

Last updated: 2 October 2026

We sell files. Once a file has been downloaded it cannot meaningfully be returned, which is why a lot of digital sellers write "no refunds" and leave it there. We would rather not, so this page sets out what we actually do.

1. The 30-day window

If a guide is not what you expected, write to us within 30 days of your purchase and we will refund it in full. You do not have to justify the request, send the file back, prove you read it, or sit through an offer of something else instead. One email is enough.

We ask for the email address used at checkout and, if you have it to hand, the order reference from your receipt. That is only so we can find the payment — if you no longer have the receipt, say so and we will look it up from the address.

2. When the money arrives

We approve refunds within two working days of receiving the request. After that the timing belongs to your bank rather than to us: most card refunds appear within five working days, though some issuers take up to ten. The money returns to the card or account that paid, because that is the only destination our payment processor allows.

If ten working days pass and nothing has arrived, write to us again. We will send you the refund confirmation from the processor, which is the document your bank will ask for.

3. If the download failed

A broken link, a file that will not open, or an email that never arrived is not a refund question in the first instance — it is a delivery problem, and we would rather fix it than refund it. Tell us what happened and we will reissue the link the same day. If we cannot get the file to you in a working state, the refund is automatic and you do not need to ask for it.

Check your spam and promotions folders before writing. Receipts and download links are the two kinds of message most likely to be filtered, and in our experience that accounts for most reports of a missing file.

4. What we will not refund

Requests made after the 30-day window, and purchases where the file has been redistributed, resold or published somewhere it should not be. Those are the only two exceptions, and the second has never actually come up.

5. Your statutory rights

This policy sits on top of the rights you already have; it does not replace them. Consumers in the United Kingdom and the European Union have a statutory right to cancel certain purchases, although that right can be waived for digital content delivered immediately, and by starting your download you agree to immediate delivery. Whatever your statutory position, the 30-day offer above applies regardless, because we would rather not argue about which rule governs a $9.90 book.

6. How to ask

Email [email protected] with "refund" somewhere in the subject line. A human reads it. We reply to every message within two working days, including the ones that turn out to be a question rather than a refund.